Chatbot Terms and Conditions
Terms of Use of the Service
PREAMBLE
These Terms of Use of the Service (the “Terms”) govern the use of the chatbot (the “ChatBot”) provided by StayEase S.r.l., headquartered in Venezia, Sestiere Castello 1790, Tax Code and VAT Number IT04830510279 (“StayEase”), within the StayEase platform accessible via the following link: https://chat.yzzmi.com (the “Platform”) or accessible through the website of StayEase’s client (the “Client”). By using the ChatBot, the user (the “User”) declares and agrees to be bound by these Terms of Use.
To use the Service, you must be at least 18 years old or have the permission of a parent or legal guardian. Those accepting these Terms of Use on behalf of a company, association, or other legal entity declare and warrant that they have the relevant power and authority.
SERVICE
2.1 Functionality of the ChatBot
The ChatBot provided by StayEase is an artificial intelligence-based assistance service designed to answer User questions, provide information, and assist with matters related to the hospitality facility and/or other services provided to the User.
The ChatBot is software that analyzes the text of the User’s questions and responds based on the training carried out using the information provided by the Client and proprietary algorithms. It is understood that the quality of the responses provided by the ChatBot may vary, and StayEase cannot guarantee the accuracy or usefulness of such responses.
No claim for damages, refunds, or other grievances may be brought against the Client and/or StayEase as a result of incorrect and/or incomplete and/or inaccurate answers given by the ChatBot.
2.2 Use of the ChatBot
By using the ChatBot, the User agrees to:
a) not to post, send, or share defamatory, offensive, intimidating, illegal, racist, discriminatory, obscene, or otherwise inappropriate content in any form through the ChatBot;
b) not to use the ChatBot to conduct illegal or immoral activities;
c) not to attempt to compromise the security of the ChatBot or access confidential information related to the service provided by StayEase;
d) not to copy, distribute, modify, reverse engineer, decompile, or attempt to extract the source code of the ChatBot or any part thereof, without the prior written consent of StayEase;
e) not to use the ChatBot to discredit, defame, or otherwise damage the image of StayEase, the Client, and/or third parties;
f) not to use the Platform or the content contained therein for illegal purposes;
g) not to send data or information or otherwise transmit material through the ChatBot that is (i) protected by copyright, trade secret, or otherwise subject to third-party rights or intellectual property rights, including privacy and marketing rights, unless the User is the rightful owner of such rights or has the permission of the rightful owner to send or transmit such data or information; (ii) illegal, fraudulent, abusive, or that supports or encourages behavior that could be considered a crime, or causes or may cause civil liability or violates any law, rule, or regulation;
h) not to engage in spamming, flooding, phishing, or other activities intended to collect information illegally;
i) not to transmit any software or other material that contains harmful code, including but not limited to viruses, worms, trojans, etc.;
j) not to modify, adapt, sublicense, translate, sell, decode, decompile, or disassemble any part of the Platform;
k) not to use the Platform in any way and/or for any purpose that could negatively affect StayEase’s interests;
l) not to engage in any other conduct that limits or inhibits the use or enjoyment of the Platform and/or the ChatBot by anyone, or that could damage StayEase or its Clients and/or expose them to liability, or that is otherwise not in line with the purposes for which the Platform and the ChatBot are made available.
2.3 Availability of the Service
StayEase does not guarantee that there will be no interruptions, suspensions, malfunctions, or failures in the use of the Platform and the ChatBot, possibly due to viruses or software bugs, nor that such interruptions, suspensions, malfunctions, or failures will be remedied promptly, while StayEase commits to taking all reasonable measures to address such issues.
Access to the Platform and/or ChatBot may occasionally be suspended or limited to allow for repairs, maintenance, or the introduction of new features or services. StayEase will attempt to limit the frequency and duration of such suspensions and limitations. In such cases, StayEase cannot be held responsible in any way for any direct or indirect damages or losses suffered by Users and/or third parties.
The ChatBot is provided on an “as-is” basis in the versions in effect from time to time, without any express or implied warranties from StayEase.
StayEase will endeavor to ensure that the ChatBot is available continuously 24 hours a day, but cannot be held responsible if, for any reason, the ChatBot is not accessible and/or operational at any given time or for any period. Access to the ChatBot may be temporarily suspended without notice in the event of system failures, maintenance, repairs, or for reasons entirely beyond StayEase’s control or due to force majeure.
The User acknowledges and agrees that circumstances beyond the Company’s control may occur which can cause temporary interruptions or malfunctions of the Platform and/or ChatBot, including but not limited to technical failures, connectivity problems, or cyber-attacks. In these cases, StayEase cannot be held responsible for any direct or indirect damages or losses suffered by Users and/or third parties.
INTELLECTUAL PROPERTY
3.1 Intellectual Property
StayEase owns all intellectual property rights in the ChatBot or, if a third party owns the intellectual property rights, StayEase declares that it has obtained the right from said third party to market or distribute the ChatBot. StayEase reserves all rights, including the right to make corrections to the service.
The Terms of Use do not grant the User any ownership rights in the ChatBot, its technology, or in the intellectual property rights of StayEase or third parties.
PERSONAL DATA PROCESSING
By using the ChatBot, the User agrees that any personal data entered in the live chat may be collected, processed, and used for the purpose of improving the functionalities of the ChatBot and the User experience, as detailed in the Privacy Policy available at: https://yzzmi.com/privacy-policy/
LIMITATION OF LIABILITY. INDEMNIFICATION
By using the ChatBot, the User agrees that the ChatBot is provided “as-is” and “as available.” It is understood that StayEase does not provide any express or implied warranties regarding the reliability, accuracy, completeness, or suitability of the ChatBot for the purpose for which it is used.
Except in cases of willful misconduct or gross negligence, in no event shall StayEase be liable for any damages, whether direct or indirect, incurred by the User in connection with the use of the ChatBot.
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This Agreement is governed by and interpreted in accordance with Italian law.
For any disputes related to the application, execution, and interpretation of these Terms of Use, the jurisdiction shall be that of the place where the User resides or has chosen domicile (if in Italy). Otherwise, the jurisdiction shall be the Court of Venice.
A User residing in a European Union Member State other than Italy may also, for any dispute related to the application, execution, and interpretation of these Terms of Use, access the European procedure established for small claims disputes under Regulation (EC) No. 861/2007 of the European Parliament and of the Council of 11 July 2007, provided that the value of the dispute does not exceed, excluding interests, fees, and expenses, EUR 2,000.00.
StayEase informs the User that an online dispute resolution platform for consumer disputes (“ODR Platform”) has been established. The ODR Platform is available at: ec.europa.eu/consumers/odr. Through the ODR Platform, the User may consult the list of ADR bodies and initiate an online dispute resolution procedure in which they are involved.
Terms of Use of the Service
PREAMBLE
These Terms of Use of the Service (the “Terms”) govern the use of the chatbot (the “ChatBot”) provided by StayEase S.r.l., headquartered in Venezia, Sestiere Castello 1790, Tax Code and VAT Number IT04830510279 (“StayEase”), within the StayEase platform accessible via the following link: https://chat.yzzmi.com (the “Platform”) or accessible through the website of StayEase’s client (the “Client”). By using the ChatBot, the user (the “User”) declares and agrees to be bound by these Terms of Use.
To use the Service, you must be at least 18 years old or have the permission of a parent or legal guardian. Those accepting these Terms of Use on behalf of a company, association, or other legal entity declare and warrant that they have the relevant power and authority.
SERVICE
2.1 Functionality of the ChatBot
The ChatBot provided by StayEase is an artificial intelligence-based assistance service designed to answer User questions, provide information, and assist with matters related to the hospitality facility and/or other services provided to the User.
The ChatBot is software that analyzes the text of the User’s questions and responds based on the training carried out using the information provided by the Client and proprietary algorithms. It is understood that the quality of the responses provided by the ChatBot may vary, and StayEase cannot guarantee the accuracy or usefulness of such responses.
No claim for damages, refunds, or other grievances may be brought against the Client and/or StayEase as a result of incorrect and/or incomplete and/or inaccurate answers given by the ChatBot.
2.2 Use of the ChatBot
By using the ChatBot, the User agrees to:
a) not to post, send, or share defamatory, offensive, intimidating, illegal, racist, discriminatory, obscene, or otherwise inappropriate content in any form through the ChatBot;
b) not to use the ChatBot to conduct illegal or immoral activities;
c) not to attempt to compromise the security of the ChatBot or access confidential information related to the service provided by StayEase;
d) not to copy, distribute, modify, reverse engineer, decompile, or attempt to extract the source code of the ChatBot or any part thereof, without the prior written consent of StayEase;
e) not to use the ChatBot to discredit, defame, or otherwise damage the image of StayEase, the Client, and/or third parties;
f) not to use the Platform or the content contained therein for illegal purposes;
g) not to send data or information or otherwise transmit material through the ChatBot that is (i) protected by copyright, trade secret, or otherwise subject to third-party rights or intellectual property rights, including privacy and marketing rights, unless the User is the rightful owner of such rights or has the permission of the rightful owner to send or transmit such data or information; (ii) illegal, fraudulent, abusive, or that supports or encourages behavior that could be considered a crime, or causes or may cause civil liability or violates any law, rule, or regulation;
h) not to engage in spamming, flooding, phishing, or other activities intended to collect information illegally;
i) not to transmit any software or other material that contains harmful code, including but not limited to viruses, worms, trojans, etc.;
j) not to modify, adapt, sublicense, translate, sell, decode, decompile, or disassemble any part of the Platform;
k) not to use the Platform in any way and/or for any purpose that could negatively affect StayEase’s interests;
l) not to engage in any other conduct that limits or inhibits the use or enjoyment of the Platform and/or the ChatBot by anyone, or that could damage StayEase or its Clients and/or expose them to liability, or that is otherwise not in line with the purposes for which the Platform and the ChatBot are made available.
2.3 Availability of the Service
StayEase does not guarantee that there will be no interruptions, suspensions, malfunctions, or failures in the use of the Platform and the ChatBot, possibly due to viruses or software bugs, nor that such interruptions, suspensions, malfunctions, or failures will be remedied promptly, while StayEase commits to taking all reasonable measures to address such issues.
Access to the Platform and/or ChatBot may occasionally be suspended or limited to allow for repairs, maintenance, or the introduction of new features or services. StayEase will attempt to limit the frequency and duration of such suspensions and limitations. In such cases, StayEase cannot be held responsible in any way for any direct or indirect damages or losses suffered by Users and/or third parties.
The ChatBot is provided on an “as-is” basis in the versions in effect from time to time, without any express or implied warranties from StayEase.
StayEase will endeavor to ensure that the ChatBot is available continuously 24 hours a day, but cannot be held responsible if, for any reason, the ChatBot is not accessible and/or operational at any given time or for any period. Access to the ChatBot may be temporarily suspended without notice in the event of system failures, maintenance, repairs, or for reasons entirely beyond StayEase’s control or due to force majeure.
The User acknowledges and agrees that circumstances beyond the Company’s control may occur which can cause temporary interruptions or malfunctions of the Platform and/or ChatBot, including but not limited to technical failures, connectivity problems, or cyber-attacks. In these cases, StayEase cannot be held responsible for any direct or indirect damages or losses suffered by Users and/or third parties.
INTELLECTUAL PROPERTY
3.1 Intellectual Property
StayEase owns all intellectual property rights in the ChatBot or, if a third party owns the intellectual property rights, StayEase declares that it has obtained the right from said third party to market or distribute the ChatBot. StayEase reserves all rights, including the right to make corrections to the service.
The Terms of Use do not grant the User any ownership rights in the ChatBot, its technology, or in the intellectual property rights of StayEase or third parties.
PERSONAL DATA PROCESSING
By using the ChatBot, the User agrees that any personal data entered in the live chat may be collected, processed, and used for the purpose of improving the functionalities of the ChatBot and the User experience, as detailed in the Privacy Policy available at: https://yzzmi.com/privacy-policy/
LIMITATION OF LIABILITY. INDEMNIFICATION
By using the ChatBot, the User agrees that the ChatBot is provided “as-is” and “as available.” It is understood that StayEase does not provide any express or implied warranties regarding the reliability, accuracy, completeness, or suitability of the ChatBot for the purpose for which it is used.
Except in cases of willful misconduct or gross negligence, in no event shall StayEase be liable for any damages, whether direct or indirect, incurred by the User in connection with the use of the ChatBot.
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This Agreement is governed by and interpreted in accordance with Italian law.
For any disputes related to the application, execution, and interpretation of these Terms of Use, the jurisdiction shall be that of the place where the User resides or has chosen domicile (if in Italy). Otherwise, the jurisdiction shall be the Court of Venice.
A User residing in a European Union Member State other than Italy may also, for any dispute related to the application, execution, and interpretation of these Terms of Use, access the European procedure established for small claims disputes under Regulation (EC) No. 861/2007 of the European Parliament and of the Council of 11 July 2007, provided that the value of the dispute does not exceed, excluding interests, fees, and expenses, EUR 2,000.00.
StayEase informs the User that an online dispute resolution platform for consumer disputes (“ODR Platform”) has been established. The ODR Platform is available at: ec.europa.eu/consumers/odr. Through the ODR Platform, the User may consult the list of ADR bodies and initiate an online dispute resolution procedure in which they are involved.
StayEase S.r.l., Venezia, Sestiere Castello 1790, Tax Code/P.IVA IT04830510279